When compliance becomes the goal, it can be easy to stop asking why someone is saying no.

In this powerful clip, Karyn Harvey shares a story that challenges us to look beyond “non-compliance” and consider what a person may actually be communicating. Trauma, fear, sensory needs, past experiences or simply a preference can all sit behind a refusal.

Good support isn’t about getting people to do what we want. It’s about getting curious, listening and asking better questions: Why? What might this person be telling us? What could we do differently?

Repeated exposure to abuse, social exclusion and rejection has had a devastating effect on the people we support. Trauma affects the way brain’s develop and function and leaves a lasting impression.

Our training module “Trauma-Informed Care” will help you to understand the biology of trauma. This module will help you to be able to recognize and most importantly support and heal the trauma that people have experienced.

Want to see how Open Future could work for your team? Schedule a Zoom demo of our site and then have 24 seats to our site for one month. No obligation. No contract of use. No cost. Click here.

P.S. Open Future is now SCORM compliant. Use our courses on any Learning Management System (LMS)!