Three Things


This video explores what we can do to better listen to people who are in direct support roles in order to improve the quality of life of both the support professional as well as the person being supported. Direct support professionals often feel isolated and the last to know things, which is ironic, since they are the ones spending the most time with the people they support. So give them opportunities beyond what is required that will help them to learn to do their job more efficiently. Give them opportunities to talk about not only their job, but their life outside their work. Help them to understand their role and value their role as a direct support professional as an invaluable one.


Are you training staff that are new to the field? Check out our module “Introduction to Your Role”. This module , written by David Pitonyak, provides the perfect platform to embed understanding, respect, and person-centered values. Having spent most of his career working with people who are said to exhibit “difficult behaviors”, Pitonyak explains that most people exhibit difficult behaviors because they are misunderstood and/or because they are living lives that don’t make sense.  “Introduction to Your Role” is a great module to help your new and experienced training staff help the people they support better.

This module offers a succinct introduction to the role of the support staff person, and therefore is a great starting place for new employees and people who are new to the field.

This module includes video presentations from Lynda Kahn, Gary Kent, Sam Sly, Dave Hingsburger, David Hasbury, Simon Haywood, Marc Tumeinski, Beth Mount, Bernard Carabello, Simon Duffy, and Margaret Cushen.

On successful completion of this module, learners will be able to:

– Define and describe a developmental disability and its causes.

– Describe other commonly associated conditions.

– Explain how a developmental disability can impact the person’s life.

– Describe a range of experiences that impact the person’s life including segregation, congregation, negative perception and treatment, socal devaluation, loneliness, poor health, poverty and abuse.

– Explain the importance of the person’s history and the involvement of their family.

– Define John O’Brien’s five valued experiences and explain how they can support a good and meaningful life.

– Using the Code of Ethics developed by the National Alliance of Direct Support Professionals you will be able to explain the purpose of the following concepts and how they refer to your role:

person-centered support

promoting physical and emotional well-being

integrity and responsibility



justice, fairness, and equity


self determination

To ask questions or for information about our free trial please email



We just made it a lot easier to train groups of staff. Gather a group of staff, choose one of our modules, and then using our new administrative functions you can assign and issue certificates to all learners.

Warning this film contains a swear word.

Access 24 rotatable seats to 46 modules and over 500 short films for just $98 | £61 | €76 a month.

To ask questions or for information about our free trial please email