Supporting and Understanding Communication


Communication is the most complex human skill. It is the way we understand the world, express ourselves as individuals, make choices, develop relationships, build trust and control our lives. Our module by renowned speech and language specialist, Sue Thurman, provides a comprehensive and straightforward introduction to the subject.


This module features presentations from a range of leading professionals and self-advocates, including Dave Hingsburger, Lynda Kahn, Kathie Snow, Jack Pearpoint, Simon Haywood, Brad Goldman, Steve Dymond, and Margaret Cushen.


On successful completion of this module, learners will be able to:


  • Define communication.
  • Describe the personal, social, and physical barriers to communication and the potential impact of these barriers.
  • Explain the importance of communication.
  • Understand the different ways people can communicate, including without words and your role in using the different forms of communication.
  • Describe in detail a wide variety of approaches that use alternative and augmentative communication.
  • Define how you can use your role to support good communication.


Learn more about all of our modules here.


Supported Decision-Making


The people you support can and should make decisions. This module will help you to learn how.

The relationship you have with the people you support is an intimate one. Over time you develop trust, respect and understanding. This module will help you to understand how you can support people to claim their voice so they can express their opinions, and make their choices.

This module includes video presentations from Michael Kendrick, Malia Carlotto, and Bob Fleischner.

On successful completion of this module, you will be able to:

– Understand the different ways that people make decisions.

– Describe supported decision-making and how it works.

– Explain the support people will need to make their own decisions.

Module Length: 95 Minutes

Learn more about all of our modules here.