Here are some of the most frequently asked questions. If you have a question that is not answered here, please go to our contact page to talk to us.
Are modules mapped to the Care Certificate?
Yes. The following modules are mapped to exceed the Care Certificate standards:
- Abuse Prevention
- Dementia Explained
- Do the Write Thing
- Health and Safety
- Infection Control and Bloodborne Pathogens
- Introduction to Your Role
- Me and Mine
- Mental Health
- Person-Centered, A Guide to Being
- Supporting and Understanding Communication
To see exactly how the whole resource works, please visit the How it Works page here and watch our user guide videos.
You can also contact us and we can demonstrate the product for you, or set up a selection of modules for you to try in your own time.
Who is this resource designed for?
Open Future Learning is designed specifically for direct support staff, although any person who touches the lives of the people you support will benefit from using our resource.
What are the system requirements?
• i3 CPU (later generation)
• 6 GB RAM
• Operating System: 64bit
• Download Speed: 5 mbps
• A browser that supports HTML5 video (Chrome 4.0, IE 9, Firefox 3.5, Safari 4.0, Opera 10.5). These versions will allow playback of videos, but some functionality and style of the application may be limited.
• Download Speed: 10mbps
• Recommended Browsers: Latest version of Chrome, Latest version of Safari, Latest version of Firefox, Internet Explorer 10, or Microsoft Edge
Note: Chrome and Firefox should be on automatic updates now, so the vast majority of people will be on the latest if they are using those browsers. Safari and Edge will update when the operating systems on those computers update.
Note on Multitasking
It's also important to note that the more tabs, windows and/or programs that a user has open, the more video playback will slow down if their device is closer to the minimum specs. The same goes for download speed. If other people on the same network are doing things such as watching Netflix or streaming music, that may slow down playback of videos.
Note on Mobile Compatibility
This website will only work on landscape view of a mobile phone.
How long does it take to complete each module?
The approximate time to complete each module is listed next to the module description. Learn more about the modules here.
We have signed up to your Member Program. Can we increase or decrease the level of our membership?
Yes. Contact us and let us know the change you want to make to best fit your needs. You can increase or decrease your membership level at any time.
As you add or update modules to your curriculum, will our membership status be affected?
No. Our whole curriculum is available to all of our members regardless of when you joined.
Are there any additional charges?
No. We do not charge any registration or administration fees. What you see on our pricing page is what you pay. Simple!
Can you help our organization to meet our accreditation requirements?
The National Alliance of Direct Support Professionals (NADSP) has awarded full accreditation in the National Direct Support Professional Credentialing Program to Open Future Learning.
Our modules can also be used, in part, to support your organization to meet and exceed the accreditation requirements of: Commission on Accreditation of Residential Facilities (CARF), Council on Accreditation (COA), Joint Commission, and the Care Quality Commission (CQC).
Is the module “Autism” mapped to the Skills for Care Autism Skills and Knowledge List?
Yes. Our module exceeds the following standards:
- Underpinning values and attitudes
- Basic awareness
- Intermediate knowledge and skills
Once I start a module, how long do I have to complete it?
After you activate or start a module, you will have 30 days to complete it.
Do I receive anything after I have passed the module?
After you complete a module you and anyone supervising your account will automatically receive via email your certificate, a summary of the module, your interactive and general notes, and paperwork to complete a reflective action plan.
What can I do if my module has expired?
An Open Future Learning administrator from your company will need to extend access to the module for you. They can do that as follows: To extend a user's access to a module under "User Management" select "User Progress" then next to the user's name select "View Progress." You can then see the date that the module expired on and choose a new expiry date. The user can then access the module by signing into their account, going to their "Active Modules" folder, selecting the type of module, and then selecting "Continue Module."