This module teaches support staff how to recognize and report abuse. It underlines a zero tolerance approach to abuse, and clearly explains the role and responsibilities of the support staff person.

We also offer a dedicated review detailing how the support professional can help the people they support to be their own frontline of defense against abuse.

This module adheres to the UK Department of Health's `No Secrets` policy.

This module includes video presentations from Dave Hingsburger, Simon Duffy, Tanya Carnell, Gary Kent, Roger Crown, Steve Dymond, Sam Sly, Doreen Kelly, and Beth Mount.

On successful completion of this module, you will be able to:

• Describe what abuse is, and the signs, symptoms, causes, circumstances, patterns, and effects of abuse.

• Explain how the power and control of systems and professionals can impact your role and the safety of the people you support.
• Explain the responsibilities of your position as they relate to trust and safety.
• Explain the importance of knowing the person and their disability.
• Describe the risks of self-neglect, and define who is most at risk.
• Identify potential abusers.
• Know how to recognize and report abuse when it is witnessed or reported to you, and be able to describe the process that should take place after reporting abuse.
• Describe how abuse is considered legally, and what the consequences for the abuser may be.
• Help the people you support to be able to stop abuse and better protect themselves.
• Describe the conflicts of people's personal freedoms and protection, and explain the importance of risk taking, and explain the risk assessment and management process.

This module teaches support staff how to recognize and report abuse. It underlines a zero tolerance approach to abuse, and clearly explains the role and responsibilities of the support staff person.

We also offer a dedicated review detailing how the support professional can help the people they support to be their own frontline of defense against abuse.

This module includes video presentations from Dave Hingsburger, Tanya Carnell, Roger Crown, and Doreen Kelly.

On successful completion of this module, you will be able to:

• Describe what abuse is, along with the signs, symptoms, causes, circumstances, patterns, and effects of abuse.

• Explain how the power and control of systems and professionals impact your role and the safety of the people you support.
• Know how to recognize and report abuse when it is witnessed or reported to you, and be able to describe the process that should take place after reporting abuse.
• Help the people you support to be able to stop and also better protect themselves from abuse.

This module features presentations from Bev Ashman, Julie Beadle-Brown, and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define what active support is and how it can help people have a better quality of life.

• Describe the importance of engagement and what it looks like.
• Understand how every moment has potential.
• Apply the principles of little and often, taking small steps, and providing support at the right time and place.
• Describe how you can provide just enough support for people to participate successfully.
• Explain how active support can be used to maximize choice and control while maintaining people's safety.

This module features presentations from Bernard Carabello, Dave Hingsburger, Steve Dymond and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define the different types of advocacy.

• Describe how you can help people to advocate for themself, and how you can advocate for people when they cannot.

This module features presentations from David Pitonyak.

On successful completion of this module, you will be able to:

• Understand that all behavior is meaningful.

• See that difficult behaviors are "messages" that can tell us important things about a person and the quality of someone's life.

This module features presentations from Marc Tumeinski, Beth Mount, Jack Pearpoint and Gary Kent.

On successful completion of this module, you will be able to:

• Understand and articulate skills and attitudes that create great support.

• Describe how you can step into the shoes of the people you support.
• Explain how you can hold high and positive expectations for the people you support and for yourself.

This module features presentations from Judith North and Simon Haywood.

On successful completion of this module, you will be able to:

• Explain what processing is.

• Describe the strengths and limitations of your own processing system and understand why understanding processing and processing difference matters when working with people with autistic spectrum conditions.
• Gain insight and understanding into the experiences and challenges of people living with processing difference in a world that is insufficiently aware and adapted to accommodate it.
• Reframe some “challenging behavior” as strategies for managing difficult (sometimes unbearable) processing challenges.
• Reflect on the life choices made by people who experience processing difference and how these need to be understood and supported.

This module features presentations from Judith North.

On successful completion of this module, you will be able to:

• Explain what processing is.

• Describe the strengths and limitations of your own processing system.
• Gain insight and understanding into the experiences of people living with processing difference.
• Gain insight into the challenges of people living with processing difference in a world that is insufficiently aware and adapted to accommodate it.

On successful completion of this module, you will be able to:

• Describe autism and Asperger's Syndrome and know the most commonly diagnosed associated conditions.

• Understand why autism is described as a spectrum.
• Understand what might and might not cause autism and how it is diagnosed.

On successful completion of this module, you will be able to:

• Understand how confusing communication can be for people with autism.

• Explain some strategies to help people who have autism with communication.

On successful completion of this module, you will be able to:

• Understand the social difficulties that people with autism have trying to be social.

• Understand the effects as well as the benefits that socialization has on people with autism.
• Learn new approaches in helping the people you support with autism be able to socialize and form friendships and relationships.

This module includes video presentations from Judith North, Simon Haywood, and Adele Mason.

On successful completion of this module, you will be able to:

• Describe autism and Asperger's Syndrome and know the most commonly diagnosed associated conditions.

• Understand why autism is described as a spectrum.
• Understand what might and might not cause autism and how it is diagnosed.
• Explain how social communication, language, imagination, sensory processing difficulties, special interests or "obsessions," challenging behavior, and other common difficulties may be experienced.
• Understand the following ways of supporting people: Strategies to help with communication. Strategies to help people become more connected and included. Strategies for understanding the importance of working through the detail of how someone wants and needs to be supported and making sure that's recorded and followed.

This module features presentations from Amanda Cresswell, Louise Heatley, Monica Stannard, and Irene Tuffrey-Wijne.

Learning outcomes from this module:

• Describe what bad news is and explain the importance of people understanding and being part of the bad news in their lives.

• Explain the detrimental effects of hiding bad news from people.
• Use a variety of approaches and strategies to help people with different abilities through the process of preparing for and understanding bad news.
• Understand the different roles that you, other professionals and people in the person’s support network play in breaking bad news.

This module features presentations from Amanda Cresswell, Louise Heatley, Monica Stannard, and Irene Tuffrey-Wijne.

Learning outcomes for this module:

• Use a variety of approaches and strategies to help people with different abilities through the process of preparing for and understanding bad news.

• Understand the different ways that people may understand and express grief.

This module features presentations from Amanda Cresswell, Louise Heatley, Monica Stannard, and Irene Tuffrey-Wijne.

Learning outcomes for this module:

• Understand the different roles that you, other professionals and people in the person’s support network play in breaking bad news.

• Explain the support that you and other people in the person’s life might need in order to be able to manage feelings of loss and grief.

This module features presentations from Amanda Cresswell, Louise Heatley, Monica Stannard, and Irene Tuffrey-Wijne.

Learning outcomes for this module:

• Use a variety of approaches and strategies to help people with different abilities through the process of preparing for and understanding bad news.

• Understand the different ways that people may understand and express grief.

This module is written by features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Explain what boundaries are and why they are important for both you and the people you support.

• Understand that boundaries are a learned skill that needs to be taught, and know how to teach them.
• Describe the importance of and difference between public and private places, spaces, and information.
• Explain why we are not friends and we are not family.
• Value the bodies of the people you support and know how to enable healthy, professional boundaries regarding touch.
• Explain why maximum privacy equals maximum dignity.
• Describe and teach appropriate ways to show affection.

This module features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Explain why we are not friends and we are not family.

This module features presentations from Bev Ashman, Julie Beadle-Brown, and Margaret Cushen.

On successful completion of this module, you will be able to:

• Describe the importance of and difference between public and private places and spaces.

This module features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Understand the value in both public information and private information.

• Explain what private information is and the importance in keeping private information private.

This module features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Value the bodies of the people you support and know how to enable healthy, professional boundaries regarding touch.

• Explain why maximum privacy equals maximum dignity.

This module features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Explain what boundaries are and why they are important for you and the people you support.

• Understand that both boundaries and privacy are learned skills that need to be taught as well as respected.

This module is written by features presentations from Amanda Cresswell, Louise Heatley, Monica Stannard and Irene Tuffrey-Wijne.

On successful completion of this module, you will be able to:

• Describe what bad news is and explain the importance of people understanding and being part of the bad news in their lives.

• Explain the detrimental effects of hiding bad news from people.
• Use a variety of approaches and strategies to help people with different abilities through the process of preparing for and understanding bad news.
• Understand the different roles that you, other professionals and people in the person’s support network play in breaking bad news.
• Understand the different ways that people may understand and express grief.
• Explain the support that you and other people in the person’s life might need in order to be able to manage feelings of loss and grief.

This module features presentations from a range of leading professionals and self-advocates, including Dave Hingsburger, Lynda Kahn, Margaret Cushen, Steve Dymond, Beth Mount, Dave Hasbury, Patti Scott, and Jack Pearpoint.

On successful completion of this module, you will be able to:

• Explain the discrimination, prejudice and institutionalization that people have experienced and how it impacts on their experience of friendships and community.

• Define and explain the importance of both friendship and community.
• Describe a range of approaches and strategies that can be applied to help people to find and build friendships and community.
• Explain the importance of and how people can maintain the friendships they have in their lives.
• Detail the potential challenges that you may face and explain how you can help the people you support to tackle negative and discriminatory attitudes.

Using a person-centered approach, we offer a number of practical approaches and strategies to help people better understand, prevent, and support challenging behavior.

This module includes video presentations from Gary Kent, Doreen Kelly, Dave Hingsburger, Jack Pearpoint, Beth Mount, Simon Duffy, Marc Tumeinski, and Simon Haywood.

On successful completion of this module, you will be able to:

• Define challenging behavior.

• Explain what individual and environmental characteristics cause challenging behavior.
• Understand the effects of challenging behavior.
• Describe how communication difficulties can impact behavior.
• Describe how to implement a range of person-centered tools, strategies, and approaches aimed at preventing or reducing challenging behavior.
• Explain good listening skills.
• Understand the importance of knowing the person and their story so you can meet his or her individual needs and wishes.
• Describe the consequences of loneliness and the importance of friendships, relationships, and valued roles.

This module features presentations from Patti Scott, Jack Pearpoint, Tyrone Towers, and Doug Smith.

On successful completion of this module, you will be able to:

• Explain the benefits of a circle of friends.

• Explain how a circle of friends can be established.

This module features presentations from Lynda Kahn, Simon Haywood and Dave Hingsburger.

On successful completion of this module, you will be able to:

• Recognize the different ways people can communicate, including without words.

• Understand your role in using the different forms of communication.

On successful completion of this module, you will be able to:

• Describe a wide variety of the alternative and augmentative communication tools that are helpful to support and understand communication.

• Understand the importance of communication and the variety of ways we can communicate such as with words and noises and non-verbally with gestures and expressions.

On successful completion of this module, you will be able to:

• Discuss the different factors that can affect people’s understanding of communication.

• Explain what you can do to make it easier for people to understand communication.

On successful completion of this module, you will be able to:

• Define communication.

• Describe the personal, social, and physical barriers to communication and the potential impact of these barriers.

This module features presentations from Kathie Snow.

On successful completion of this module, you will be able to:

• Understand what good communication is and why is it so important.

• Explain how you can use your role to support good communication.

This module features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Describe how easily "self" can be violated

• Understand why the people you support have a difficult time forming a strong sense of self.

This module features presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Respond to the reality of the person with dementia with a calming and reassuring approach.

• Describe how to most effectively communicate with someone who has dementia.

This module features presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Understand the benefits of and know how to best support the development of the individual’s life story.

This module features presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Recognize and manage pain experienced by people with dementia

This module features presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Apply a wide range of practical strategies that will support the environment of a person with dementia.

This module includes video presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Explain what the term dementia means.

• Describe the different types of dementia.
• Understand how dementia affects people with intellectual disabilities.
• Describe the changes in the brain that a person with dementia experiences and how these changes impact their reality.
• Identify the early signs of dementia.
• Explain the importance of diagnosis.

This module features presentations from Diana Kerr and scenario-based excerpts provided by the Joseph Rowntree Foundation.

On successful completion of this module, you will be able to:

• Respond to the reality of the person with dementia with a calming and reassuring approach.

• Understand the benefits of and know how to best support the development of the individual’s life story.
• Describe how to most effectively communicate with someone who has dementia.
• Apply a wide range of practical strategies that will support the environment of a person with dementia.
• Recognize and manage pain.

This module features presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Explain what the term dementia means.

• Describe the different types of dementia.
• Understand how dementia affects people.
• Describe the changes in the brain that a person with dementia experiences and how these changes impact their reality.

This module features presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Identify the early signs of dementia.

• Explain the importance of diagnosing dementia.

This module features presentations from Maria Hodermarska, Clara Berg, Diana McCourt, Janis Swindlehurst, and Evelyn Perez.

On successful completion of this module, you will be able to:

• Understand that there is no such thing as a difficult family.

• Understand the perspectives and experiences of families.

• Explain the impact of stress on families.

• Understand and help to alleviate the difficulties that families may have as they transition into services.

• Help the people you support when there is a family illness or death.

• Improve how you communicate with families.

• Understand that there is no such thing as a difficult family.

• Understand the perspectives and experiences of families.
• Explain the impact of stress on families.
• Understand and help to alleviate the difficulties that families may have as they transition into services.
• Help the people you support when there is a family illness or death.
• Improve how you communicate with families.

This module was written by and features presentations from Charles Archer, Karyn Harvey, Dave Hingsburger, and Roger Ramsukh.

On successful completion of this module, you will be able to:

• Provide equal support, equal care and equal respect.

• Understand the difference between your opinions, your beliefs and your responsibilities.
• Help people to define who they are, how they lead their lives and what they need to be safe.
• Describe tips and strategies to manage personal attacks and discrimination.
• Explain what you need to do to be self-reflective and self-aware.

This module features presentations from Dave Hingsburger, Karyn Harvey, and Roger Ramsukh.

On successful completion of this module, you will be able to:

• Support people with equal support, equal care and equal respect.

• Recognize that every person is unique and respect each person’s differences.
• Understand the ignorance and prejudice that comes from the societal myths about disability.
• Understand how you’re presence in the community shapes the understanding, respect, and value the general public has for the people you support.

This module features presentations from Charles Archer and Roger Ramsukh.

On successful completion of this module, you will be able to:

• Understand the importance in starting to have conversations about race to break down barriers that exist amongst races.

• Describe a range of strategies to manage personal attacks and discrimination.

This module features presentations from Karyn Harvey.

On successful completion of this module, you will be able to:

• Help people to define who they are, how they lead their lives and what they need to be safe.

• Explain how women with disabilities are often overlooked and unrepresented.
• Understand and give examples of courageous woman with disabilities that have had to fight hard to find their voice.
• Appreciate the importance of women in finding the strength to speak out, assert themselves and ultimately change their situation.

This module features presentations from Dave Hingsburger and Karyn Harvey.

On successful completion of this module, you will be able to:

• Understand the importance of supporting people with respect and dignity, regardless of your opinions and beliefs.

• Understand that your role as a professional has boundaries, the most important being the boundary between you and what you think and who the person with the disability is and what they think.
• Take time to be self reflective and hence a more self aware direct support professional.

This module features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Understand the difference between your opinions, your beliefs and your responsibilities.

• Realize that all people have the right to feel safe at work.
• Understand that no on has the right to tell anyone how they should think or what they should believe.

John Raffaele is passionate about documentation. John starts the module by detailing the basics of creating professionally produced and meaningful documentation. John goes on to introduce the person-centered approach of writing with people instead of for them.

This module includes presentations from John Raffaele, Janice Bartley, and Kathie Snow.

On successful completion of this module, you will be able to:

• Appreciate documentation as a competency and a skill.

• Explain what constitutes unprofessional documentation.
• Understand the importance of and be able to apply practical strategies to ensure legible, accurate, respectful, concise, confidential, and meaningful documentation.
• Explain why paperwork is people work.
• Describe and apply the concept and process of documenting with people, known as partnership documentation.

This module features presentations from Jonathan Angus, Fionn Crombie Angus, James Minshall, Barry Minshall, and Stuart Mills.

On successful completion of this module, you will be able to:

• Understand what Down syndrome is and what causes it to occur.

• Understand the physical, emotional, and learning characteristics that are common in people with Down syndrome.
• Explain best practices when supporting someone with Down syndrome to learn and process new information.
• Understand some of the health conditions that are common in people with Down syndrome.
• Support someone with Down syndrome to live a happy and healthy life through health and wellness management.

The core of this module details the common best practice supports that can be offered to help people to prepare for employment. The remainder of the module then divides its attention between examining both the supported and customized approaches to employment.

This module includes video presentations from Beth Mount, Fredda Rosen, Katrina Reese, Steve Dymond, Sean Vecchione, Rachel Pollock, Jack Pearpoint, Lynda Kahn, Marc Tumeinski, Brad Goldman, and Aimee Althoff.

On successful completion of this module, you will be able to:

• Understand the importance and purpose of employment.

• Detail how the discovery and planning processes work.
• Explain the importance of incorporating the support of family members and the person's circle of friends.
• Describe the potential barriers to paid work.
• Identify why there may be low expectations.
• Define both supported and customized employment and describe who they best suit and why.
• Describe how customized employment matches people's skills and interests with the employers unmet needs.
• Explain the importance of paid work and when unpaid work can be helpful.
• Detail the role and responsibilities of the job coach to help find, acquire and maintain employment.

This module features presentations from Louise Heatley, Sue Marsden, Richard Keagan-Bull, and Jean Willson.

On successful completion of this module, you will be able to:

• Learn how and what to say when someone you support is dying and needs end of life care.

• Understand the role that cultural and religious ideals play in end of life care.

This module features presentations from Richard Keagan-Bull, Gary Kent and Jean Willson.

On successful completion of this module, you will be able to:

• Understand the grieving process and how it affects people.

• Learn new ways to look after yourself and others through bereavement.

This module features presentations from Louise Heatley, Irene Tuffrey Wijne and Jean Willson.

On successful completion of this module, you will be able to:

• Support people at the end of their lives.

• Recognize the physical changes that occur when someone is approaching death.

This module features presentations from Louise Heatley, Sue Marsden, Irene Tuffrey Wijne, and Jean Willson.

On successful completion of this module, you will be able to:

• Understand what end of life care is and what your role is when someone reaches the end of their life.

• Distinguish between supporting someone with how they want to die and how they want to live.

This module features presentations from Louise Heatley, Sue Marsden, Richard Keagan-Bull, and Jean Willson.

On successful completion of this module, you will be able to:

• Understand what End of Life Care is and what your role is when someone reaches the end of their life.

• Distinguish between supporting someone with how they want to die and how they want to live.
• Recognize the physical changes associated with terminal illness and the need for End of Life Care Planning.
• Learn how and what to say when someone you support is dying and needs End of Life Care.
• Understand the role that cultural and religious ideals play in End of Life Care.
• Recognize the physical changes that occur when someone is approaching death.
• Understand the grieving process and how it affects people.
• Learn new ways to look after yourself and others through bereavement.

This module features presentations from Alison Corp, Sally-Ann Remnant and Torie Robinson.

On successful completion of this module, you will be able to:

• Explain what epilepsy is and how it affects people.

• Discuss how to properly manage and treat epilepsy.
• Understand the different types of seizures that individuals with epilepsy may experience.
• Recognize the risk factors associated with Epilepsy and what you can do to best manage them.
• Explain sudden unexpected (or unexplained) death in epilepsy.

This module features presentations from Elizabeth McWilliam and Marsha Wilson.

On successful completion of this module, you will be able to:

• Describe and understand how to successfully support people who have FASD with their daily routines.

• Understand a range of accommodations that may make it easier for the person you support to manage with their daily routine.

This module features presentations from Christine Lilley and Myles Himmelreich.

On successful completion of this module, you will be able to:

• Explain what Fetal Alcohol Spectrum Disorder is and how it affects the brain.

• Understand the differences and difficulties that people with FASD experience.

This module features presentations from Myles Himmelreich, Elizabeth McWilliams and Marsha Wilson.

On successful completion of this module, you will be able to:

• Explain what successful support means for people with Fetal Alcohol Spectrum Disorder (FASD).

This module features presentations from Myles Himmelreich, Christine Lilley and Elizabeth McWilliams.

On successful completion of this module, you will be able to:

• Describe and implement a wide range of practical approaches to successfully support people who have FASD.

This module includes presentations from Marsha Wilson, Myles Himmelreich, Christine Lilley, and Elizabeth McWilliams Hewitt.

On successful completion of this module, you will be able to:

• Explain what Fetal Alcohol Spectrum Disorder is and how it affects the brain.

• Understand the differences and difficulties that people with FASD experience.
• Describe a wide range of practical approaches and strategies to successfully support people who have FASD.

This module will help you to explain how you can use your interests and the things you are good at to give back to and build your place in your community.

On successful completion of this module, you will be able to:

• Understand the many ways to find out who are the people, where are the places, and what happens in your community.

• Explain how you can use your interests and the things you are good at to give back to and build your place in your community.

This module features presentations from Beth Mount, Jack Pearpoint and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define and explain the importance of friendships.

• Describe a range of approaches and strategies that can help people find and build friendships and community.

This module is written by and features presentations from David Pitonyak.

On successful completion of this module, you will be able to:

• Understand the importance of relationships, contribution, and goal setting.

• Explain how you can help people develop a positive identity.
• Describe how you can support relationships based on choice and fairness.
• Explain the importance of and describe how you can help people have more fun in their lives.
• Understand the importance of supporting the development of a good relationship with the person’s primary care doctor.

This module includes video presentations from David Pitonyak and Peter Leidy.

On successful completion of this module, you will be able to:

• Explain the importance of getting to know the person.

• Understand that all behavior is meaningful.
• Describe the need for people to have a support plan.
• Consider your own support needs.
• Explain why we should always assume competence.

This module features presentations from Beth Mount, Marc Tumeinski and Lynda Kahn.

On successful completion of this module, you will be able to:

• Define John O'Brien's five valued experiences

• Explain how the five valued experiences can support a good and meaningful life.

This module features presentations from Dave Hasbury and Dave Hingsburger.

On successful completion of this module, you will be able to:

• Detail the potential challenges that you may face when helping people to find friendships

• Explain how you can help the people you support to tackle negative and discriminatory attitudes

This module was written by Christine Towers and features presentations from Christine Towers, Ian Davies, Rita Arnett, Gina Brelesky, Seth Keller, and Gary Kent.

On successful completion of this module, you will be able to:

• Understand how you can support people to age well through keeping friendships and connections and adapting their lifestyle.

• Help people to cope with challenges and difficulties they may face, particularly as they become frailer and lose some independence.

This module was written by Christine Towers and features presentations from Christine Towers, Ian Davies, Rita Arnett, Gina Brelesky, Seth Keller, and Gary Kent.

On successful completion of this module, you will be able to:

• Understand the changes the people you support may experience as they grow older, and how this may affect them.

• Understand how you can support people to age well through staying healthy, keeping friendships and connections, and adapting their lifestyle.
• Help people to cope with challenges and difficulties they may face, particularly as they become frailer and lose some independence.
• Support people at the end of their lives.

This module was written by Christine Towers and features presentations from Christine Towers, Ian Davies, Rita Arnett, Gina Brelesky, Seth Keller, and Gary Kent.

On successful completion of this module, you will be able to:

• Understand the changes the people you support may experience as they grow older, and how this may affect their emotional well-being.

This module was written by Christine Towers and features presentations from Christine Towers, Ian Davies, Rita Arnett, Gina Brelesky, Seth Keller, and Gary Kent.

On successful completion of this module, you will be able to:

• Understand how you can support people to age well through staying healthy.

This module features presentations from Clara Berg, Evelyn Perez and Janis Swindlehurst.

On successful completion of this module, you will be able to:

• Understand the difficulties that families may have as they transition into services.

• Learn how to work together with families to alleviate the difficulties they may experience as they begin to use services.

This module features presentations from Simon Duffy, Steve Dymond, Lynda Kahn and Dave Hingsburger.

On successful completion of this module, you will be able to:

• Explain how you can help people to make good decisions.

• Implement practical strategies for helping the people you support stay in control while remaining safe.
• Help the people you support the learn self-advocacy as a powerful way of taking control of their life.

This module features presentations from Janis Swindlehurst, Maria Hodermarska and Clara Berg.

On successful completion of this module, you will be able to:

• Understand the importance of communication in developing a positive and trusting relationship with families of the people you support.

• Learn different strategies to improve how you communicate with families.

This module was written by Robin Dewy and features presentations from Robin Dewey, Dillan Horton, and Glynnis Tejano.

On successful completion of this module, you will be able to:

• Explain what pathogens and bacteria are and how exposure can affect people.

• Understand the ways in which you may, through your work, become exposed to infectious diseases and how you can protect yourself.
• Explain how you can teach the people you support how to protect themselves from getting or spreading infectious diseases.

This module includes video presentations from Lynda Kahn, Gary Kent, Sam Sly, Dave Hingsburger, David Hasbury, Simon Haywood, Marc Tumeinski, Beth Mount, Bernard Carabello, Simon Duffy, and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define and describe a developmental disability and its causes.

• Describe other commonly associated conditions.
• Explain how a developmental disability can impact the person's life.
• Describe a range of experiences that impact the person's life including segregation, congregation, negative perception and treatment, social devaluation, loneliness, poor health, poverty, and abuse.
• Explain the importance of the person's history and the involvement of their family.
• Define John O'Brien's five valued experiences and explain how they can support a good and meaningful life.
• Using the Code of Ethics developed by the National Alliance of Direct Support Professionals you will be able to explain the purpose of the following concepts and how they refer to your role:
• Person-centered support
• Promoting physical and emotional well-being
• Integrity and responsibility
• Confidentiality
• Respect
• Justice, fairness and equity
• Relationships
• Self determination

module features presentations from David Pitonyak, Beth Mount, and Doreen Kelly.

On successful completion of this module, learners will be able to

• Understand the ways in which we change physiologically and psychologically in the face of threat.

• Understand why remaining calm and clear of purpose is critical to the well-being of a person in crisis.

• Contribute to a crisis support plan based on the unique needs of the individual served.

• Understand the importance of a support plan for the person's supporters based on their unique needs.

• Understand the ways in which we change physiologically and psychologically in the face of threat.

• Understand why remaining calm and clear of purpose is critical to the well-being of a person in crisis.
• Contribute to a crisis support plan based on the unique needs of the individual served.
• Understand the importance of a support plan for the person's supporters based on their unique needs.

This module features presentations from Lizzie Emeth, Shaun Webster and Sarah Gordy.

On successful completion of this module, you will be able to:

• Explain the importance of shattering stereotypes of disability by highlighting talents and focusing on ability, rather than disability.

• Explain the importance of friends and family in ensuring that everyday care and support is the best it can be to help people with disabilities to reach their goals.
• Understand that failing to acknowledge the existence of success and ambition in the lives of people with disabilities means that not only do our communities end up less interesting and diverse, we deny the fact that disabled people are human too.

This module features presentations from Joseph Macbeth and Dave Hingsburger.

On successful completion of this module, you will be able to:

• Explain how people can maintain the friendships they have in their lives.

• Understand the importance of reciprocity in building and maintaining friendships.

This module features presentations from John Raffaele and Janice Bartley.

On successful completion of this module, you will be able to:

• Explain why paperwork is people work.

• Focus on the person instead of just the documentation.

On successful completion of this module, you will be able to:

• Identify four types of difficult conversations and how best to navigate through them.

•  More easily navigate difficult conversations you may need to have.
• Understand the alternative perspectives at play during a difficult conversation.
• Explain how to separate intent from impact when dealing with difficult conversations.
• Discuss how you now hold a greater awareness of your mindset.  
• Understand the “And” Stance and how to embrace both sides of a story.  

On successful completion of this module, you will be able to:

• Understand what emotional intelligence is and why it is so vital to being successful in your role.

•  Discus the four main areas of emotional intelligence.
• Explain what your triggers are as well as strategies to deal with these triggers.
• Understand how to be more self-aware and how to build manage your sense of self.
•  Explain strategies that will help you to manage your emotions and behavior to be able to more effectively perform your duties. 
•  Maintain good, productive, and fulfilling relationships.

Why do the people you support try to please you? How do you control these people? How can you help people to build and defend their sense of self? All of these questions and many more will be explored and answered in this enlightening and groundbreaking module.

This module features presentations from Dave Hingsburger, John Raffaele, and Joseph Macbeth.

On successful completion of this module, you will be able to:

• Explain why 'me and mine' is the most important boundary.

• Understand the importance of self and the difficulties and challenges that the people you support may have in developing a strong sense of self.
• Understand the power that your role provides to you, and the potential implications of that power.
• Describe how easily "self" can be violated.
• Implement practical everyday approaches that will help the people you support to develop an authentic voice and a stronger sense of self.

This module was written by Yona Lunsky and features presentations from Yona Lunsky, Shineeca Mcleod, Victor Pereira, Erica Streisslberger, Amanda Sawyer, Heather Hermans, Christine Burke, Patricia Charlesworth and Richard Lawrence.

On successful completion of this module, you will be able to:

• Understand what mental health means and the factors that contribute to good mental health.

• Identify the most common forms of psychiatric disorders.
• Apply various tools and approaches to help determine what might be contributing to a mental health difficulty.
• Understand the different treatment options for someone who has a mental health difficulty.
• Help people to develop better ways to cope with difficult situations and emotions.
• Protect and promote the mental health of both you and the people you support.

This module was written by Yona Lunsky and features presentations from Yona Lunsky, Shineeca Mcleod, Victor Pereira, Erica Streisslberger, Amanda Sawyer, Heather Hermans, Christine Burke, Patricia Charlesworth and Richard Lawrence.

On successful completion of this module, you will be able to:

• Apply various tools and approaches to help determine what might be contributing to a mental health difficulty.

This module was written by Yona Lunsky and features presentations from Yona Lunsky, Shineeca Mcleod, Victor Pereira, Erica Streisslberger, Amanda Sawyer, Heather Hermans, Christine Burke, Patricia Charlesworth and Richard Lawrence.

On successful completion of this module, you will be able to:

• Identify the most common forms of psychiatric disorders.

This module was written by Yona Lunsky and features presentations from Yona Lunsky, Shineeca Mcleod, Victor Pereira, Erica Streisslberger, Amanda Sawyer, Heather Hermans, Christine Burke, Patricia Charlesworth and Richard Lawrence.

On successful completion of this module, you will be able to:

• Understand the different treatment options for someone who has a mental health illness.

• Help people to develop better ways to cope with difficult situations and emotions.
• Offer guidance on how to help people you support before, during and after they visit a hospital.

This module was written by Yona Lunsky and features presentations from Yona Lunsky, Shineeca Mcleod, Victor Pereira, Erica Streisslberger, Amanda Sawyer, Heather Hermans, Christine Burke, Patricia Charlesworth and Richard Lawrence.

On successful completion of this module, you will be able to:

• Understand what mental health means and the factors that contribute to good mental health.

This module was written by Yona Lunsky and features presentations from Yona Lunsky, Shineeca Mcleod, Victor Pereira, Erica Streisslberger, Amanda Sawyer, Heather Hermans, Christine Burke, Patricia Charlesworth and Richard Lawrence.

On successful completion of this module, you will be able to:

• Protect and promote the mental health of both you and the people you support.

This module is written by and features presentations by Peter Leidy.

On successful completion of this module, you will be able to:

• Understand the importance and purpose of self-care. 

• Understand how taking care of yourself benefits not only you but also those around you.
• Practice various mindfulness practices and understand their importance in living a life filled with acceptance, love and compassion.
• Appreciate how practicing mindfulness can positively impact your workplace environment and he lives of the people you support.

This module features presentations from David Pitonyak.

On successful completion of this module, you will be able to:

• Understand the behavior that people exhibit.

• Explain how you can help people develop a positive identity.
• Explain some things you can do to help people to have more choice and control in their lives.