This module teaches support staff how to recognize and report abuse. It underlines a zero tolerance approach to abuse and clearly explains the role and responsibilities of the support staff person.

We also offer a dedicated review detailing how the support professional can help the people they support to be their own frontline of defense against abuse.

This module adheres to the UK Department of Health's 'No Secrets' policy.

This module includes video presentations from Dave Hingsburger, Simon Duffy, Tanya Carnell, Gary Kent, Roger Crown, Steve Dymond, Sam Sly, Doreen Kelly and Beth Mount.

On successful completion of this module, you will be able to:

• Describe what abuse is, and the signs, symptoms, causes, circumstances, patterns, and effects of abuse.

• Explain how the power and control of systems and professionals can impact your role and the safety of the people you support.
• Explain the responsibilities of your position as they relate to trust and safety.
• Explain the importance of knowing the person and their disability.
• Describe the risks of self-neglect, and define who is most at risk.
• Identify potential abusers.
• Know how to recognize and report abuse when it is witnessed or reported to you, and be able to describe the process that should take place after reporting abuse.
• Describe how abuse is considered legally, and what the consequences for the abuser may be.
• Help the people you support to be able to stop abuse and better protect themselves.
• Describe the conflicts of people's personal freedoms and protection, explain the importance of risk taking and explain the risk assessment and management process.

Module Length: 150 Minutes

This module teaches support staff how to recognize and report abuse. It underlines a zero tolerance approach to abuse, and clearly explains the role and responsibilities of the support staff person.

We also offer a dedicated review detailing how the support professional can help the people they support to be their own frontline of defense against abuse.

This module includes video presentations from Dave Hingsburger, Tanya Carnell, Roger Crown, and Doreen Kelly.

On successful completion of this module, you will be able to:

• Describe what abuse is, along with the signs, symptoms, causes, circumstances, patterns, and effects of abuse.

• Explain how the power and control of systems and professionals impact your role and the safety of the people you support.
• Know how to recognize and report abuse when it is witnessed or reported to you, and be able to describe the process that should take place after reporting abuse.
• Help the people you support to be able to stop and also better protect themselves from abuse.

Module Length: 80 Minutes

Este módulo le enseña al personal de apoyo cómo reconocer y denunciar el abuso. Subraya un enfoque de tolerancia cero al abuso y explica claramente el papel y las responsabilidades del miembro del personal de apoyo.

También ofrecemos una revisión dedicada que detalla cómo el profesional de apoyo puede ayudar a las personas a las que apoya a ser su propia primera línea de defensa contra el abuso.

Este módulo se adhiere a la política 'Sin secretos' del Departamento de Salud del Reino Unido.

Este módulo incluye presentaciones en video de Dave Hingsburger, Simon Duffy, Tanya Carnell, Gary Kent, Roger Crown, Steve Dymond, Sam Sly, Doreen Kelly y Beth Mount.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Describir qué es el abuso, y cuáles son las señales, síntomas, causas, circunstancias, patrones y efectos del abuso.

• Explicar cómo el poder y control de los sistemas y profesionales pueden afectar tu función y la seguridad de la persona que apoyas.
• Explicar las responsabilidades de tu puesto en relación con la confianza y la seguridad.
• Explicar la importancia de conocer a la persona y su discapacidad.
• Describir los riesgos del autoabandono y definir quién está en mayor riesgo.
• Identificar a posibles abusadores.
• Saber cómo reconocer y denunciar un abuso cuando alguien es testigo o alguien te lo informa, y describir el proceso que debe llevarse a cabo después de denunciar un abuso.
• Describir la perspectiva legal del abuso, y las consecuencias a las que se expone el abusador.
• Ayudar a las personas que a detener el abuso y protegerse mejor.
• Describir los conflictos de las libertades personales y la protección de las personas, y explicar la importancia de arriesgar y del proceso de evaluación y gestión de riesgos.

Module Length: 150 Minutes

This module features presentations from Bev Ashman, Julie Beadle-Brown, and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define what active support is and how it can help people have a better quality of life.

• Describe the importance of engagement and what it looks like.
• Understand how every moment has potential.
• Apply the principles of little and often, taking small steps, and providing support at the right time and place.
• Describe how you can provide just enough support for people to participate successfully.
• Explain how active support can be used to maximize choice and control while maintaining people's safety.

Module Length: 130 Minutes

Este módulo incluye presentaciones de Bev Ashman, Julie Beadle-Brown y Margaret Cushen.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Definir qué es el Apoyo activo y cómo puede ayudar a las personas a tener una mejor calidad de vida.

• Describir la importancia del compromiso y en qué consiste.
• Entender cómo cada momento tiene potencial.
• Aplicar los principios «de a poco y con frecuencia, dar pequeños pasos y dar apoyo en el momento y el lugar adecuados.
• Describir cómo ofrecer suficiente apoyo para que las personas participen con éxito.
• Explicar cómo el apoyo activo se puede usar para aprovechar al máximo las decisiones y controlar la seguridad de la persona a la vez que la mantienes.

Module Length: 130 Minutes

This module includes video presentations from Judith North, Simon Haywood, and Adele Mason.

On successful completion of this module, you will be able to:

• Describe autism.

• Understand why autism is described as a spectrum.
• Understand what might and might not cause autism and how it is diagnosed.
• Explain how social communication, language, imagination, sensory processing difficulties, special interests or "obsessions," challenging behavior, and other common difficulties may be experienced.
• Understand the following ways of supporting people: Strategies to help with communication. Strategies to help people become more connected and included. Strategies for understanding the importance of working through the detail of how someone wants and needs to be supported and making sure that's recorded and followed.

Module Length: 105 Minutes

Este módulo incluye presentaciones en video de Judith North, Simon Haywood y Adele Mason.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Describir el autismo y el Síndrome de Asperger y conocer los trastornos asociados más comúnmente diagnosticados.

• Entender por qué el autismo se describe como un espectro.
• Entender qué podría o no causar autismo y cómo se diagnostica.
• Explicar cómo se pueden llegar a vivir las dificultades de comunicación social, lenguaje, imaginación, procesamiento sensorial, intereses especiales u «obsesiones», comportamientos desafiantes y otras dificultades comunes.
• Comprender las siguientes formas de apoyar a las personas.
• Estrategias para ayudar con la comunicación.
• Estrategias para ayudar a las personas a estar más conectadas e incluidas.

Module Length: 105 Minutes

This module features presentations from Judith North and Simon Haywood.

On successful completion of this module, you will be able to:

• Explain what processing is.

• Describe the strengths and limitations of your own processing system and understand why understanding processing and processing difference matters when working with people with autistic spectrum conditions.
• Gain insight and understanding into the experiences and challenges of people living with processing difference in a world that is insufficiently aware and adapted to accommodate it.
• Reframe some “challenging behavior” as strategies for managing difficult (sometimes unbearable) processing challenges.
• Reflect on the life choices made by people who experience processing difference and how these need to be understood and supported.

Module Length: 90 Minutes

This module is written by features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Explain what boundaries are and why they are important for both you and the people you support.

• Understand that boundaries are a learned skill that needs to be taught, and know how to teach them.
• Describe the importance of and difference between public and private places, spaces, and information.
• Explain why we are not friends and we are not family.
• Value the bodies of the people you support and know how to enable healthy, professional boundaries regarding touch.
• Explain why maximum privacy equals maximum dignity.
• Describe and teach appropriate ways to show affection.

Module Length: 120 Minutes

Este módulo está escrito con presentaciones de características de Dave Hingsburger.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Explicar cuáles son los límites y por qué son importantes tanto para ti como para las personas apoyas.

• Entender los límites constituyen una habilidad aprendida que se debe enseñar, y saber cómo enseñarla.
• Describir la importancia y la diferencia entre lugares públicos y privados, espacios e información.
• Explicar por qué no somos amigos y no somos familia.
• Valorar los cuerpos de las personas que apoyas y saber cómo permitir un límite saludable y profesional relacionado con el contacto físico.
• Explicar por qué la privacidad máxima equivale a dignidad máxima.
• Describir y enseñar maneras apropiadas de mostrar afecto

Module Length: 120 Minutes

This module is written by features presentations from Amanda Cresswell, Louise Heatley, Monica Stannard and Irene Tuffrey-Wijne.

On successful completion of this module, you will be able to:

• Describe what bad news is and explain the importance of people understanding and being part of the bad news in their lives.

• Explain the detrimental effects of hiding bad news from people.
• Use a variety of approaches and strategies to help people with different abilities through the process of preparing for and understanding bad news.
• Understand the different roles that you, other professionals and people in the person’s support network play in breaking bad news.
• Understand the different ways that the people may understand and express grief.
• Explain the support that you and other people in the person’s life might need in order to be able to manage feelings of loss and grief.

Module Length: 110 Minutes

This module features presentations from a range of leading professionals and self-advocates, including Dave Hingsburger, Lynda Kahn, Margaret Cushen, Steve Dymond, Beth Mount, Dave Hasbury, Patti Scott, and Jack Pearpoint.

On successful completion of this module, you will be able to:

• Explain the discrimination, prejudice and institutionalization that people have experienced and how it impacts on their experience of friendships and community.

• Define and explain the importance of both friendship and community.
• Describe a range of approaches and strategies that can be applied to help people to find and build friendships and community.
• Explain the importance of and how people can maintain the friendships they have in their lives.
• Detail the potential challenges that you may face and explain how you can help the people you support to tackle negative and discriminatory attitudes.

Module Length: 174 Minutes

Una vez que hayas finalizado con éxito este módulo, podrás:

• Explicar la discriminación, los prejuicios y la institucionalización que han vivido las personas y cómo estos factores impactan la percepción sobre la amistad y la comunidad.

• Definir y explicar la importancia de la amistad y la comunidad.
• Describir una gama de enfoques y estrategias que se pueden aplicar para ayudar a las personas a encontrar y crear amistades y comunidad.
• Explicar la importancia de—y la forma en que las personas pueden—conservar las amistades que establecen en sus vidas.
• Enumerar con detalle las dificultades que es posible que enfrenten las personas y explicar cómo puedes ayudar a afrontar las actitudes negativas y discriminatorias.

Module Length: 174 Minutes

Using a person-centered approach, we offer a number of practical approaches and strategies to help people better understand, prevent, and support challenging behavior.

This module includes video presentations from Gary Kent, Doreen Kelly, Dave Hingsburger, Jack Pearpoint, Beth Mount, Simon Duffy, Marc Tumeinski, and Simon Haywood.

On successful completion of this module, you will be able to:

• Define challenging behavior.

• Explain what individual and environmental characteristics cause challenging behavior.
• Understand the effects of challenging behavior.
• Describe how communication difficulties can impact behavior.
• Describe how to implement a range of person-centered tools, strategies, and approaches aimed at preventing or reducing challenging behavior.
• Explain good listening skills.
• Understand the importance of knowing the person and their story so you can meet his or her individual needs and wishes.
• Describe the consequences of loneliness and the importance of friendships, relationships, and valued roles.

Module Length: 225 Minutes

Usando un enfoque centrado en la persona, ofrecemos una serie de enfoques y estrategias prácticas para ayudar a las personas a comprender, prevenir y apoyar mejor el comportamiento desafiante.

Este módulo incluye presentaciones en video de Gary Kent, Doreen Kelly, Dave Hingsburger, Jack Pearpoint, Beth Mount, Simon Duffy, Marc Tumeinski y Simon Haywood.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Definir qué es una conducta desafiante.

• Describir las características individuales y ambientales que causan una conducta desafiante.
• Comprender los efectos de una conducta desafiante.
• Describir cómo las dificultades de comunicación pueden afectar el comportamiento.
• Describir cómo implementar una gama de herramientas, estrategias y enfoques centrados en la persona destinados a prevenir o reducir una conducta desafiante.
• Explicar las habilidades de escucha óptimas.
• Comprender la importancia de conocer a la persona y su pasado para poder satisfacer sus necesidades y deseos personales.
• Describir las consecuencias de la soledad y la importancia de las amistades, las relaciones y los roles valorados.

Module Length: 225 Minutes

This module includes video presentations from Diana Kerr.

On successful completion of this module, you will be able to:

• Explain what the term dementia means.

• Describe the different types of dementia.
• Understand how dementia affects people with intellectual disabilities.
• Describe the changes in the brain that a person with dementia experiences and how these changes impact their reality.
• Identify the early signs of dementia.
• Explain the importance of diagnosis.

Module Length: 65 Minutes

This module features presentations from Diana Kerr and scenario-based excerpts provided by the Joseph Rowntree Foundation.

On successful completion of this module, you will be able to:

• Respond to the reality of the person with dementia with a calming and reassuring approach.

• Understand the benefits of and know how to best support the development of the individual’s life story.
• Describe how to most effectively communicate with someone who has dementia.
• Apply a wide range of practical strategies that will support the environment of a person with dementia.
• Recognize and manage pain.

Module Length: 95 Minutes

This module features presentations from Maria Hodermarska, Clara Berg, Diana McCourt, Janis Swindlehurst, and Evelyn Perez.

On successful completion of this module, you will be able to:

• Understand that there is no such thing as a difficult family.

• Understand the perspectives and experiences of families.
• Explain the impact of stress on families.
• Understand and help to alleviate the difficulties that families may have as they transition into services.
• Help the people you support when there is a family illness or death.
• Improve how you communicate with families.

Module Length: 110 Minutes

This module was written by and features presentations from Charles Archer, Karyn Harvey, Dave Hingsburger, and Roger Ramsukh.

On successful completion of this module, you will be able to:

• Provide equal support, equal care and equal respect.

• Understand the difference between your opinions, your beliefs and your responsibilities.
• Help people to define who they are, how they lead their lives and what they need to be safe.
• Describe tips and strategies to manage personal attacks and discrimination.
• Explain what you need to do to be self-reflective and self-aware.

Module Length: 110 Minutes

John Raffaele is passionate about documentation. John starts the module by detailing the basics of creating professionally produced and meaningful documentation. John goes on to introduce the person-centered approach of writing with people instead of for them.

This module includes video presentations from John Raffaele, Janice Bartley, and Kathie Snow.

On successful completion of this module, you will be able to:

• Appreciate documentation as a competency and a skill.

• Explain what constitutes unprofessional documentation.
• Understand the importance of and be able to apply practical strategies to ensure legible, accurate, respectful, concise, confidential, and meaningful documentation.
• Explain why paperwork is people work.
• Describe and apply the concept and process of documenting with people, known as partnership documentation.

Module Length: 93 Minutes

This module features presentations from Jonathan Angus, Fionn Crombie Angus, James Minshall, Barry Minshall, and Stuart Mills.

On successful completion of this module, you will be able to:

• Understand what Down syndrome is and what causes it to occur.

• Understand the physical, emotional, and learning characteristics that are common in people with Down syndrome.
• Explain best practices when supporting someone with Down syndrome to learn and process new information.
• Understand some of the health conditions that are common in people with Down syndrome.
• Support someone with Down syndrome to live a happy and healthy life through health and wellness management.

Module Length: 81 Minutes

The core of this module details the common best practice supports that can be offered to help people to prepare for employment. The remainder of the module then divides its attention between examining both the supported and customized approaches to employment.

This module includes video presentations from Beth Mount, Fredda Rosen, Katrina Reese, Steve Dymond, Sean Vecchione, Rachel Pollock, Jack Pearpoint, Lynda Kahn, Marc Tumeinski, Brad Goldman, and Aimee Althoff.

Learning outcomes for this module 
On successful completion of this module, you will be able to:

• Understand the importance and purpose of employment.

• Detail how the discovery and planning processes work and how they can help people to find jobs.
• Explain the importance of incorporating the support of family members and the person’s circle of support.
• Describe the potential barriers to paid work.
• Identify why the people you support experience low expectations.
• Define both supported and customized employment and describe who they best suit and why.
• Describe how customized employment matches people's skills and interests with the employers unmet needs.
• Explain the importance of paid work and when unpaid work can be helpful.
• Detail the role and responsibilities of the job coach to help find, get and keep work.

Module Length: 150 Minutes

This module features presentations from Louise Heatley, Sue Marsden, Richard Keagan-Bull, and Jean Willson.

On successful completion of this module, you will be able to:

• Understand what End of Life Care is and what your role is when someone reaches the end of their life.

• Distinguish between supporting someone with how they want to die and how they want to live.
• Recognize the physical changes associated with terminal illness and the need for End of Life Care Planning.
• Learn how and what to say when someone you support is dying and needs End of Life Care.
• Understand the role that cultural and religious ideals play in End of Life Care.
• Recognize the physical changes that occur when someone is approaching death.
• Understand the grieving process and how it affects people.
• Learn new ways to look after yourself and others through bereavement.

Module Length: 140 Minutes

This module features presentations from Alison Corp, Sally-Ann Remnant and Torie Robinson.

On successful completion of this module, you will be able to:

• Explain what epilepsy is and how it affects people.

• Discuss how to properly manage and treat epilepsy.
• Understand the different types of seizures that individuals with epilepsy may experience.
• Recognize the risk factors associated with Epilepsy and what you can do to best manage them.
• Explain sudden unexpected (or unexplained) death in epilepsy.

Module Length: 122 Minutes

This module includes presentations from Marsha Wilson, Myles Himmelreich, Christine Lilley, and Elizabeth McWilliams Hewitt.

On successful completion of this module, you will be able to:

• Explain what Fetal Alcohol Spectrum Disorder is and how it affects the brain.

• Understand the differences and difficulties that people with FASD experience.
• Describe a wide range of practical approaches and strategies to successfully support people who have FASD.

Module Length: 105 Minutes

This module is written by and have features presentations from David Pitonyak.

On successful completion of this module, you will be able to:

• Understand the importance of relationships, contribution, and goal setting.

• Explain how you can help people develop a positive identity.
• Describe how you can support relationships based on choice and fairness.
• Explain the importance of and describe how you can help people have more fun in their lives.
• Understand the importance of supporting the development of a good relationship with the person’s primary care doctor.

Module Length: 75 Minutes

This module includes video presentations from David Pitonyak and Peter Leidy.

On successful completion of this module, you will be able to:

• Explain the importance of getting to know the person.

• Understand that all behavior is meaningful.
• Describe the need for people to have a support plan.
• Consider your own support needs.
• Explain why we should always assume competence.

Module Length: 60 Minutes

This module was written by Christine Towers and features presentations from Christine Towers, Ian Davies, Rita Arnett, Gina Brelesky, Seth Keller, and Gary Kent.

On successful completion of this module, you will be able to:

• Understand the changes the people you support may experience as they grow older, and how this may affect them.

• Understand how you can support people to age well through staying healthy, keeping friendships and connections, and adapting their lifestyle.
• Help people to cope with challenges and difficulties they may face, particularly as they become frailer and lose some independence.
• Support people at the end of their lives.

Module Length: 145 Minutes

This module will help to meet your regulatory requirements and because it is 100% dedicated to our field of work, it might just change the way you think about health and safety training.

On successful completion of this module, you will be able to:

• Understand the roles and responsibilities relating to health and safety in the workplace for yourself and others.

• Help the people you support to understand and be responsible for their own and other people's health and safety.
• Describe the purpose of risk assessments and be able to conduct a basic assessment of risk.
• Demonstrate best moving and positioning practices.
• Appropriately respond to and manage accidents, sudden illnesses, and stress.
• Follow agreed ways of working regarding medication and healthcare tasks.
• Prevent the spread of infection, promote fire safety, and follow proper security measures in the work setting.
• Promote the well-being of the people you support regarding food safety, nutrition, and hydration.

Module Length: 90 Minutes

Este módulo lo ayudará a cumplir con sus requisitos reglamentarios y, debido a que está 100 % dedicado a nuestro campo de trabajo, podría cambiar su forma de pensar acerca de la capacitación en salud y seguridad.

Al completar con éxito este módulo, podrá:

• Entender los roles y responsabilidades relacionados con la salud y la seguridad en el lugar de trabajo para protegerte a ti y a los demás.

• Ayudar a las personas que apoyas a entender y responsabilizarse de su propia salud y seguridad y la de los demás.
• Describir el propósito de las evaluaciones de riesgo y conducir una evaluación de riesgo básica.
• Seguir prácticas eficientes de movimiento y posicionamiento.
• Responder adecuadamente a los accidentes, las enfermedades repentinas y el estrés, y gestionarlos.
• Seguir las maneras de trabajar acordadas de acuerdo a los medicamentos y las tareas del cuidado de la salud.
• Entender la forma apropiada de manejar las sustancias peligrosas.

Module Length: 90 Minutes

This module was written by Robin Dewy and features presentations from Robin Dewey, Dillan Horton, and Glynnis Tejano.

On successful completion of this module, you will be able to:

• Explain what pathogens and bacteria are and how exposure can affect people.

• Understand the ways in which you may, through your work, become exposed to infectious diseases and how you can protect yourself.
• Explain how you can teach the people you support how to protect themselves from getting or spreading infectious diseases.

Module Length: 70 Minutes

Este módulo fue escrito por Robin Dewy y presenta presentaciones de Robin Dewey, Dillan Horton y Glynnis Tejano.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Explicar qué son los patógenos y las bacterias y cómo la exposición puede afectar a las personas.

• Entender las formas en que puedes, a través de tu trabajo, exponerte a enfermedades infecciosas y cómo puedes protegerte.
• Explicar cómo puedes enseñar a las personas que apoyas cómo protegerse de contraer y propagar enfermedades infecciosas.

Module Length: 70 Minutes

This module has been written by Dave Hewett and Graham Firth. This module features presentations from a range of leading professionals, including Dave Hewett, Graham Firth, Jan Gordon, and Ditte Rose Andersen.

On successful completion of this module, you will be able to:

• Explain what Intensive Interaction is, whom it is for, and how it can help people.

• Understand the fundamentals of communication and how Intensive Interaction can support their development.
• Discuss the best practice approaches to providing quality Intensive Interaction interventions.
• Explain how and why to record Intensive Interaction.
• Describe how Intensive Interaction supports the needs of people who have autism.
• Explain the organizational support you will need to implement Intensive Interaction with the people you support.
• Answer concerns that others may have about age appropriateness and physical contact associated with Intensive Interaction practice.

Module Length: 128 Minutes

This module includes video presentations from Lynda Kahn, Gary Kent, Sam Sly, Dave Hingsburger, David Hasbury, Simon Haywood, Marc Tumeinski, Beth Mount, Bernard Carabello, Simon Duffy, and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define and describe a developmental disability and its causes.

• Describe other commonly associated conditions.
• Explain how a developmental disability can impact the person's life.
• Describe a range of experiences that impact the person's life including segregation, congregation, negative perception and treatment, social devaluation, loneliness, poor health, poverty, and abuse.
• Explain the importance of the person's history and the involvement of their family.
• Define John O'Brien's five valued experiences and explain how they can support a good and meaningful life.
• Using the Code of Ethics developed by the National Alliance of Direct Support Professionals you will be able to explain the purpose of the following concepts and how they refer to your role:
• Person-centered support
• Promoting physical and emotional well-being
• Integrity and responsibility
• Confidentiality
• Respect
• Justice, fairness and equity
• Relationships
• Self determination

Module Length: 162 Minutes

Este módulo incluye presentaciones en video de Lynda Kahn, Gary Kent, Sam Sly, Dave Hingsburger, David Hasbury, Simon Haywood, Marc Tumeinski, Beth Mount, Bernard Carabello, Simon Duffy y Margaret Cushen.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Describir qué es el abuso, y cuáles son las señales, síntomas, causas, circunstancias, patrones y efectos del abuso.

• Explicar cómo el poder y control de los sistemas y profesionales pueden afectar tu función y la seguridad de la persona que apoyas.
• Explicar las responsabilidades de tu puesto en relación con la confianza y la seguridad.
• Explicar la importancia de conocer a la persona y su discapacidad.
• Describir los riesgos del autoabandono y definir quién está en mayor riesgo.
• Identificar a posibles abusadores.
• Saber cómo reconocer y denunciar un abuso cuando alguien es testigo o alguien te lo informa, y describir el proceso que debe llevarse a cabo después de denunciar un abuso.

   

   

   

   

Module Length: 162 Minutes

This module explains the ways in which people can change physiologically and psychologically in the face of threat and helps us to understand why remaining calm and clear of purpose is critical to the well-being of a person in crisis.

This module features presentations from David Pitonyak, Beth Mount, and Doreen Kelly.

On successful completion of this module, you will be able to:

• Understand the ways in which we change physiologically and psychologically in the face of threat.

• Understand why remaining calm and clear of purpose is critical to the well-being of a person in crisis.
• Contribute to a crisis support plan based on the unique needs of the individual served.
• Understand the importance of a support plan for the person's supporters based on their unique needs.

Module Length: 93 Minutes

This module includes video presentations from Kate Fulton, Julie Ann Chapman, Leighton Jay, Paul Jay, and Declan Brown.

On successful completion of this module, you will be able to:

• Explain what makes a brilliant team and how you can help to develop one.

• Understand how a team can develop and commit to a purpose.
• Understand the importance of trust and how you can help your team to build trust.
• Explain how conflict can help your team to grow.
• Explore how you can help your team to commit to as well as to be accountable for their actions and the results of their actions.

Module Length: 103 Minutes

On successful completion of this module, you will be able to:

• Identify four types of difficult conversations and how best to navigate through them.

•  More easily navigate difficult conversations you may need to have.
• Understand the alternative perspectives at play during a difficult conversation.
• Explain how to separate intent from impact when dealing with difficult conversations.
• Discuss how you now hold a greater awareness of your mindset.  
• Understand the “And” Stance and how to embrace both sides of a story.  

Module Length: 102 Minutes

 

On successful completion of this module, you will be able to:

• Understand what emotional intelligence is and why it is so vital to being successful in your role.

•  Discus the four main areas of emotional intelligence.
• Explain what your triggers are as well as strategies to deal with these triggers.
• Understand how to be more self-aware and how to build manage your sense of self.
•  Explain strategies that will help you to manage your emotions and behavior to be able to more effectively perform your duties. 
•  Maintain good, productive, and fulfilling relationships.

Module Length: 74 Minutes

Person-centered supervision puts your team members at the center of the conversation. This approach builds a foundation of shared trust, respect, and perspective-taking and supports an environment of performance achievement and well-being.

When team members know that you and the organization care about them and their development, they will want to remain a part of that organization. This module provides leaders with an opportunity to truly get to know your team members as people, not just employees.

Providers that use this approach report: Strengthened service quality and person-centered service delivery practices. More engaged team members. More productive team members working in line with strategic objectives. Reduced staffing costs in relation to turnover and personal leave.

This module features presentations from Gina Brelesky, Nancy Shea, and MaryBeth Witkop.

On successful completion of this module, you will be able to:

• Describe what person-centered supervision is and why it is important. 

• Know how to set up and conduct a person-centered supervision session. 
• Explain how to prepare your staff and yourself before a meeting. 
• Understand how to get the best out of your staff and yourself during a meeting. 
• Evaluate the meeting and understand the importance of follow-up.

Module Length: 84 Minutes

This module features presentations from Nancy Shea, Colleen Hellmann, and Jaymie Estevez.

 

On successful completion of this module, you will be able to:

• Understand how to host successful team meetings that are organized, impactful, engaging, productive, and fun.

• Explain how great team meetings exchange information, discuss progress, and identify challenges and opportunities.
• Run efficient and productive meetings that have a clear agenda, maximize participation, and build the capacity of team members.
• Encourage collaboration, idea sharing, healthy conflict, and problem-solving in team meetings.
• Apply strategies to address disruptive employees and manage difficult personalities, and other issues that can hijack a great team meeting.
• Effectively follow up on meetings, close the loop on action items, build the capacity of team members, and successfully plan for the next meeting.

Module Length: 110 Minutes

Why do the people you support try to please you? How do you control these people? How can you help people to build and defend their sense of self? All of these questions and many more will be explored and answered in this enlightening and groundbreaking module.

This module features presentations from Dave Hingsburger, John Raffaele, and Joseph Macbeth.

On successful completion of this module, you will be able to:

• Explain why 'me and mine' is the most important boundary.

• Understand the importance of self and the difficulties and challenges that the people you support may have in developing a strong sense of self.
• Understand the power that your role provides to you, and the potential implications of that power.
• Describe how easily "self" can be violated.
• Implement practical everyday approaches that will help the people you support to develop an authentic voice and a stronger sense of self.

Module Length: 93 Minutes

This module features presentations from Ellen Scurry, and Annette Dunnah.

On successful completion of this module, you will be able to:

• Safely verify, store, document, track, observe, and monitor the administration of medication.

• Explain the different forms of medication and how they can be administered.
• Understand and follow the “Six Rights” for safe medication administration.
• Apply a systematic approach to medication administration that is efficient and reduces the risk of errors.
• Advocate for and with people at appointments and facilitate successful communication with other professionals.
• Understand and apply strategies to address the reasons behind a person's refusal to take medication.
• Describe the importance of continuous review of medications and how they are administered.

Module Length: 80 Minutes

This module was written by Yona Lunsky and features presentations from Yona Lunsky, Shineeca Mcleod, Victor Pereira, Erica Streisslberger, Amanda Sawyer, Heather Hermans, Christine Burke, Patricia Charlesworth and Richard Lawrence.

On successful completion of this module, you will be able to:

• Understand what mental health means and the factors that contribute to good mental health.

• Identify the most common forms of psychiatric disorders.
• Apply various tools and approaches to help determine what might be contributing to a mental health difficulty.
• Understand the different treatment options for someone who has a mental health difficulty.
• Help people to develop better ways to cope with difficult situations and emotions.
• Protect and promote the mental health of both you and the people you support.

Module Length: 120 Minutes

This module is written by and features presentations by Peter Leidy.

On successful completion of this module, you will be able to:

• Understand the importance and purpose of self-care. 

• Understand how taking care of yourself benefits not only you but also those around you.
• Practice various mindfulness practices and understand their importance in living a life filled with acceptance, love and compassion.
• Appreciate how practicing mindfulness can positively impact your workplace environment and he lives of the people you support.

Module Length: 100 Minutes

This module includes video presentations from Tyrone Towers, Doug Smith, Patti Scott, Beth Mount, Doreen Kelly, Jack Pearpoint, Gary Kent, Sam Sly, Simon Duffy and David Hasbury.

On successful completion of this module, you will be able to:

• Define what person-centered approaches, thinking, and planning mean.

• Define the Medical and Social models of disability.
• Explain the difference between a system-centered and a person-centered approach.
• Clarify the key principles associated with person-centered practice.
• Apply a range of person-centered thinking tools to your practice.
• Explain the benefits of a "circle of support" and how it may be assembled.
• Understand the key principles and common misconceptions that relate to person-centered planning.
• Define a range of planning tools and explain their potential benefits.
• Describe what makes an effective person-centered planning meeting, how best to support the person, and how they can control their own meeting.
• Explain the importance of reflecting and reviewing your work.

Module Length: 186 Minutes

Este módulo incluye presentaciones en video de Tyrone Towers, Doug Smith, Patti Scott, Beth Mount, Doreen Kelly, Jack Pearpoint, Gary Kent, Sam Sly, Simon Duffy y David Hasbury.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Definir lo que significa un enfoque centrado en la persona, las ideas y la plafinicación necesarias.

• Definir los modelos médicos y sociales de la discapacidad.
• Explique la diferencia entre un enfoque centrado en el sistema y uno centrado en las personas.
• Aclarar los principios claves asociados con las prácticas centras en las personas.
• Aplicar en tu práctica una gama de herramientas de pensamientos centrados en las personas.
• Explicar los beneficios de un círculo de amigos y cómo se puede congregar.
• Entender los principios y los conceptos erróneos comunes que se relacionan con la planificación centrada en la persona.
• Definir una gama de herramientas de planificación y explicar sus posibles beneficios.
• Describir una reunión de planificación centrada en las personas eficiente, la mejor forma de apoyar a las personas y cómo ellas pueden controlar sus propias reuniones.
• Explicar la importancia de revisar el trabajo y reflexionar al respecto.

Module Length: 186 Minutes

This module includes presentations from Beth Mount, Doreen Kelly, Jack Pearpoint, Simon Duffy, and David Hasbury.

On successful completion of this module, you will be able to:

• Understand the meaning of person-centered practice and describe the key principles.

• Explain person-centered approaches, thinking, and planning.
• Describe and apply a range of person-centered thinking tools to support your work.

Module Length: 80 Minutes

This module is written by and features presentations from Dave Hingsburger.

On successful completion of this module, you will be able to:

• Understand the difference between personal and intimate care.

• Provide assistance from the perspective of the person you support that is sensitive, calm, respectful, private and patient.
• Help people to be able to make choices and be in control, even when they do not communicate by using words.
• Understand what parallel talk is and how it can be used to seek permission.
• Create and build on the boundaries between you and the person you support.
• Explain how to create and the purpose of a protocol for personal care.

Module Length: 100 Minutes

Este módulo está escrito y presenta presentaciones de Dave Hingsburger.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Comprender la diferencia entre cuidado personal e íntimo.

• Proporcionar asistencia desde la perspectiva de la persona que usted apoya que es sensible, tranquila, respetuosa, privada y paciente.
• Ayudar a las personas a tomar decisiones y estar en control, incluso cuando no se comunican mediante el uso de palabras.
• Entender qué es la conversación paralela y cómo puede usarse para buscar permiso.
• Crear y construir los límites entre usted y la persona a la que apoya.
• Explicar cómo crear y el propósito de un protocolo para el cuidado personal.

Module Length: 100 Minutes

This module features presentations from Patrice Carroll, Lauren Baletsa, Patricia Morgan, Gina Sheehan, and Kristen Fichtner.

On successful completion of this module, you will be able to:

• Explain what Prader-Willi syndrome is and how it affects people.

• Understand how to best support the nutritional needs of someone who has Prader-Willi syndrome.
• Describe the difficulties people may have with their emotions and behavior and outline the strategies you can apply to best support people.
• Explain how you can support people to safely and positively be contributing members of their community.
• Describe how you can best communicate with your team and with the people you support.

Module Length: 110 Minutes

This module features presentations from Rachel Wright, Sarah Clayton and Joanna Grace.

On successful completion of this module, you will be able to:

• Better understand the needs of people with profound and complex disabilities.

• Understand that communication isn't a stand-alone activity but embedded in all parts of life.
• Describe how to support people to have power and control, so they can be active participants in their life, not just recipients of tasks.
• Broadly explain how to best support the postural care needs of people with profound disabilities.
• Understand and explore people's sensory needs.
• Explain some of the most common medical needs of people with profound and complex disabilities.
• See the whole person and see how people's needs are more like yours than they are different.

Module Length: 158 Minutes

This module includes video presentations from Simon Duffy, Lynda Kahn, Steve Dymond, Dave Hingsburger, Sam Sly, Jack Pearpoint, Patti Scott, Dave Hasbury, and Bernard Carabello.

On successful completion of this module, you will be able to:

• Define why being in control is important to everyone.

• Explain how everyone can be in control, even when people have significant disabilities.
• Explain how to help people take control of their own lives.
• Understand how to work in partnership with others to maximize self-determination.
• Describe how people can stay in control and still be safe.
• Explain how the best support helps people be full citizens.

Module Length: 140 Minutes

This module includes video presentations from Dave Hingsburger and Gary Kent.

On successful completion of this module, you will be able to:

• Explain how the sexuality of the people we support has been denied, punished, oppressed and abused throughout history.

• Explain some of the most common stereotypes that are attached to the people we support and their sexuality
• Understand the importance of being able to reflect on your own attitudes and practices.
• Understand that every person is a sexual being and that both sexuality and intellectual disability are naturally occurring.
• Define the ten skills of likeability, and the importance of friendships.
• Explain the three basic skills that are necessary to have in place before embarking on any sex education curriculum.
• Explain the purpose of sex education and some of the associated myths.
• Understand how to most effectively support and apply a sex education curriculum.
• Understand how to support the sexuality of people with more significant disabilities and know when and how to intervene.
• Understand and explain the importance of good policy.

Module Length: 150 Minutes

This module includes video presentations from Michael Kendrick, Malia Carlotto, and Bob Fleischner.

On successful completion of this module, you will be able to:

• Understand the different ways that people make decisions.

• Describe supported decision-making and how it works.
• Explain the support people will need to make their own decisions.

Module Length: 95 Minutes

This module features presentations from a range of leading professionals and self-advocates, including Dave Hingsburger, Lynda Kahn, Kathie Snow, Jack Pearpoint, Simon Haywood, Brad Goldman, Steve Dymond, and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define communication.

• Describe the personal, social, and physical barriers to communication and the potential impact of these barriers.
• Explain the importance of communication.
• Understand the different ways people can communicate, including without words and your role in using the different forms of communication.
• Describe in detail a wide variety of approaches that use alternative and augmentative communication.
• Define how you can use your role to support good communication.

Module Length: 150 Minutes

Este módulo incluye presentaciones de una variedad de destacados profesionales y autogestores, incluidos Dave Hingsburger, Lynda Kahn, Kathie Snow, Jack Pearpoint, Simon Haywood, Brad Goldman, Steve Dymond y Margaret Cushen.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Definir la comunicación.

• Describir las barreras personales, sociales y físicas de comunicación y el impacto potencial de estas barreras.
• Explicar la importancia de la comunicación Entender las diferentes formas en que se comunican las personas, incluso sin palabras y tu función al usar diferentes formas de comunicación.
• Describir en detalle una amplia variedad de métodos que usan comunicación alternativa y aumentativa.
• Definir cómo puedes usar tu rol para apoyar la buena comunicación.

Module Length: 150 Minutes

This module features presentations from Beth Mount, Lynda Kahn, Dave Hingsburger, Sam Sly, Bernard Carabello, Gary Kent, Simon Duffy, Joseph Macbeth, David Hasbury and John Raffaele.

 

On successful completion of this module, you will be able to:

• Use the Code of Ethics developed by the National Alliance of Direct Support Professionals to explain the purpose of the following concepts and how they refer to your role:

• Person-centered support
• Promoting physical and emotional well-being
• Integrity and responsibility
• Confidentiality
• Respect
• Justice, fairness and equity
• Relationships
• Self determination
• Advocacy

Module Length: 110 Minutes

This module includes video presentations from Karyn Harvey and David Pitonyak.

On successful completion of this module, you will be able to:

• Identify and be sensitive to the trauma that many people have experienced.

• Describe the symptoms of post-traumatic stress disorder.
• Understand and support the key ingredients to healing.
• Implement practices that support the power of positivity and the five levels of happiness.

Module Length: 90 Minutes

This module includes video presentations from Dave Hingsburger, Simon Duffy, Gary Kent, Roger Crown, Steve Dymond, Sam Sly, Doreen Kelly, Fredda Rosen, Margaret Cushen, Bernard Carabello, and Beth Mount.

On successful completion of this module, you will be able to:

• Define what rights are, and understand the difference between legal and moral rights.

• Describe the disability rights movement.
• Describe human rights as developed by the United Nations.
• Explain how to support the rights of the people you support, including those with multiple and profound disabilities.
• Explain how rights interact with responsibilities, decision-making, risk, power, and control.
• Detail how, why, and in what circumstances rights may be limited or taken away.
• Define the different types of advocacy.
• Describe how you can help people to advocate for themselves, and how you can advocate for them when they cannot.
• Explain how to help people make choices.
• Describe the benefits and role of person-centered planning.

Module Length: 210 Minutes

Este módulo incluye presentaciones en video de Dave Hingsburger, Simon Duffy, Gary Kent, Roger Crown, Steve Dymond, Sam Sly, Doreen Kelly, Fredda Rosen, Margaret Cushen, Bernard Carabello y Beth Mount.

Una vez que hayas finalizado con éxito este módulo, podrás:

• Definir qué son los derechos y entender la diferencia entre los derechos legales y morales.

• Describir el movimiento por los derechos de las personas con discapacidad.
• Describir los derechos humanos desarrollados por las Naciones Unidas.
• Explicar cómo apoyar los derechos de las personas que asistes, incluyendo aquellos con discapacidades múltiples y profundas.
• Explicar cómo interactúan los derechos con las responsabilidades, la toma de decisiones, el riesgo, el poder y el control.
• Detallar cómo, por qué y en qué circunstancias los derechos pueden ser limitados o retirados.
• Definir los diferentes tipos de defensa.
• Describir cómo puedes ayudar a las personas a abogar por sí mismas y cómo puedes abogar por ellas cuando no pueden hacerlo.
• Explicar cómo ayudar a las personas a tomar decisiones.
• Describir los beneficios y el papel de la planificación centrada en la persona.

Module Length: 210 Minutes

This module includes video presentations from Dave Hingsburger, Simon Duffy, Gary Kent, and Margaret Cushen.

On successful completion of this module, you will be able to:

• Define what rights are and understand the different types of rights.

• Detail how, why, and in what circumstances rights may be limited or taken away.
• Explain how rights interact with responsibilities, decision-making, risk, power, and control.
• Explain how to support, promote and help people advocate for their rights.

Module Length: 100 Minutes

This module includes video presentations from Marc Tumeinski, Gary Kent, Beth Mount, Steve Dymond, Jack Pearpoint, and Simon Duffy.

On successful completion of this module, you will be able to:

• Describe related elements of social devaluation: negative perception followed by negative treatment.

• Describe a shared practice of human service involving vision, attitudes, skills and actions.
• Understand and articulate a shared practice for supporting the people you support.
• Describe the "good things in life" and valued social roles with examples, and also explain how they are linked.
• Describe devalued roles as wounds, how these occur, and what the consequences of these wounds may be.
• Understand and articulate skills and attitudes which support our vision including: Stepping into the shoes of the people you support, serving one person at a time, and holding high, positive expectations for the people you support and for ourselves.
• Describe how rejection, distancing, and communication can be potential barriers to applying this vision.
• Explain how you can be a better listener.
• Explain how person-centered planning can help to raise possibilities and expectations.
• Understand the importance of, and how to enhance image and competency, and how to avoid the associated challenges that may include life wasting, lost opportunities, and society's own perception.

Module Length: 150 Minutes

This module features presentations from a range of leading professionals and self-advocates, including John Raffaele, Joseph Macbeth, Simon Duffy, and Peter Leidy.

On successful completion of this module, you will be able to:

• Understand how you can conduct and collaborate with both informal and formal assessment practices.

• Explain how assessments can be used to respond to the needs, desires, and interests of the people you support.
• Describe how to translate assessment findings and most effectively put them into action.
• Understand how you can contribute and participate on many different levels within your organization.
• Discuss the mission and practices of the organization that employs you.

Module Length: 90 Minutes

This module features presentations from a range of leading professionals and self-advocates, including Kate Fulton, Gary Kent, Kathie Snow, Marc Tumeinski, and Beth Mount.

On successful completion of this module, you will be able to:

• Describe how to be present in the relationships you have with the people and families you support.

• Understand your intentions and explore the intentions of the people you support.
• Explain how your beliefs shape what you see, how you behave, and the outcomes and quality of experiences.
• Define the benefits and appropriate application of a positive approach.
• Understand how to help people challenge what is possible.
• Describe the impact of your role.

Module Length: 98 Minutes